College Movers

Liability and Protection

Terms & Conditions

College Movers

Liability and Protection

The following Terms & Conditions is a legal contract between an individual user and College Movers, LLC regarding liability and use of College Movers Services.

By booking with College Movers, LLC, you are referred to this page and therefore become understanding and liable for the following information.

If you have any questions about the following, don’t hesitate to get in touch with us at (801)800-9536 or by emailing us at collegemoversofficial@gmail.com​

IF YOU NEED TO CANCEL

There will be a phone number associated with the manager in charge of your move on the invoice. Please call that number and email us at bookings@collegemovers.us to cancel your booked job.

A $25 per mover cancellation fee is given to the movers if you cancel within 24 hours.

COLLECTIONS FEE & LATE FEE

You agree to pay for your requested job by the end of the job date. You also agree to pay the 2-hour minimum deposit before the College Movers arrive at your job site.

 

Payment in full is due after the completion of the service. I agree to a late fee of $20 added to my bill every seven days that I do not pay my invoice in full. After 30 days, I agree to pay a collection fee of up to 40% of the principal amount as provided by §12-1-11 of the Utah Code Annotated. I further agree to pay all other costs of collection (whether incurred by College Movers LLC or its assigns), including but not limited to court costs, reasonable attorney fees, and interest (both pre-and post-judgment). Any interest due hereunder shall be calculated at a rate equal to 18% per annum and may, as determined by College Movers LLC or its assigns: (a) accrue on some or all amounts due and (b) compound as frequently as daily–meaning that accruing interest may be added to the balance owing as frequently as daily such that it shall thereafter constitute part of the amount upon which interest accrues during the next accrual period.

When agreeing to the terms and conditions the customer hereby consent to being contacted by telephone at any phone number (including but not limited to wireless/cellular phone numbers) provided to College Movers LLC by me or anyone associated with me or acting on my behalf. I understand and agree that such calls may be initiated by College Movers LLC or any of its affiliates, agents, contractors or assigns, including but not limited to billing companies and/or third-party collection agency(ies), and that the methods of contact may include using pre-recorded/artificial voice messages and/or the use of an automated dialing device and/or the use of text messages—some or all of which may result in data charges. I also consent to receiving e-mails under the same terms at any e-mail address provided by me or anyone associated with me or acting on my behalf. In granting each and all of the foregoing permissions, I understand that I am responsible for ensuring my own level of privacy.

RELEASED VALUATION COVERAGE

A moving company that does not provide transportation is not required to provide any insurance or valuation coverage. However, we believe that a professional moving service should have some level of liability for the services offered. Therefore, we voluntarily abide by federal tariff laws to provide basic Released Valuation Coverage on all moves, the same coverage that a full-service moving company must provide. This is a default coverage of up to $0.60 per pound per item for damage to household goods while being handled by the movers. This coverage is not insurance and is not value-based.

 Every move has at least five segments: Packing, Loading, Transport, Unloading, and Unpacking. Full-service moving companies can provide a wide range of additional insurance options because they generally handle all five segments, ensuring that each item is inventoried and managed directly by their movers.

Moving labor is different because we generally only provide services for one or two segments, most commonly loading and unloading. Because we do not transport your items, we cannot remain in possession of your household goods for the entire job. As a result, your movers’ liability for basic damage protection ends once they are no longer in control of your items, typically when they depart your location. To have a valid claim, you must notify your movers of any damage you wish to report before they leave your place.

ADDITIONAL INSURANCE OPTIONS

Full-service movers (moving companies that also transport) are required by the Department of Transportation to provide customers with the ability to purchase additional insurance coverage. Because moving labor companies do not offer transportation, we cannot provide different coverage options. However, several types of insurance may be available to you for your DIY move:

Homeowners and Renters Insurance: These coverages (notably homeowners) typically will cover damage that occurs during transit. We recommend that you speak with your insurer to confirm coverage details.

Third-Party Insurers: There are insurance companies that will sell a policy specifically to cover household goods during a move. It is important to note that these policies tend to have a lot of exclusions and should be thoroughly reviewed before purchasing.

Insurance from Truck Rental / Portable Storage Companies: Most truck rental, storage container, and transportation companies will provide insurance options for your items. These insurance coverages typically insure your household goods against loss due to fire and other natural events. Review the details of each insurance option directly with your transportation company before purchasing

WHAT IS NOT COVERED:

Understanding the exclusions list will help you better prepare for your move. In addition to the list, we have provided additional information for each item to help you understand why the items are excluded.

HOUSEHOLD PROPERTY SUCH AS WOOD FLOORS, CARPET, WALLS, DOORS, AND SIMILAR

The customer is required to prepare and prep these items against damage.

ANY ITEM NOT INSPECTED BEFORE WE DEPART YOUR LOCATION

Because we do not transport any items, once the shipment leaves our possession, we cannot be liable for any damages. You should inspect all items before the departure of our moving labor crews.

ANY ITEMS PACKED BY THE CUSTOMER

Items packed by owner “(PBO)” are not covered because we cannot be sure if you packed the box, crate, or bin correctly. Furthermore, many boxes are used several times, and their structure may not be adequate to prevent damage.

PARTICLE BOARD FURNITURE

Generally cheaper items, particleboard is prone to damage when moved. Think “Ikea” style furniture. These items are not covered because of the poor quality of the material and the likelihood that damage will occur even when properly handled.

ANY DAMAGE TO FURNITURE WHEN PROPER PADDING/BLANKETS WERE NOT PROVIDED

As explained above, hiring professional movers is only half the battle. Furniture pads are essential in ensuring that your items are packed safely for transport. If you fail to provide furniture pads, some of your belongings will likely be damaged during the move. If the customer does not provide an adequate amount of pads during the load, we will not be responsible for any damage, even while on-site.

SPECIAL CARE ITEMS OR HIGH-VALUE ITEMS WITHOUT PROPER PACKAGING AND PREPARATION

The best example of these items is flat-screen TVs. Traditional moving companies will require you to crate these items before shipment to remove their liability. We will move these items without packaging or crating at the customer’s request; however, we will not insure any of these items unless they are packed and crated appropriately.

POOL TABLES, PIANOS, AND HIGH-VALUE ITEMS

While we move many types of heavy items, that does not mean we specialize in them. For these items, you should hire a company that specializes in the item, such as piano movers, pool table movers, gun safe movers, etc. A specialty company will have the appropriate training and equipment for these items.

VEHICLES, MOTORCYCLES, RIDING LAWN MOWERS, AND SIMILAR

These are not standard household items, and it is the customer’s responsibility to load and secure small motor vehicles.

ITEMS THE CUSTOMER HELPS WITH

Our movers will provide as much or as little help as you need. If the customer wishes to assist in moving any item, they may. However, if that item is damaged while being moved, it would be exempt from coverage.

ITEMS THAT WE ASSEMBLE OR DISASSEMBLE

Movers that provide assembly services do so for items considered common and necessary throughout a typical move and do not require advanced knowledge or special tools. While most items will be taken apart or put back together without issues, we cannot assume responsibility for a service we provide as a courtesy.

ELECTRONICS SUCH AS GAMING CONSOLES, COMPUTERS, STEREOS, TABLETS, ETC

Most of these items will typically be packed by the customer, which is excluded from coverage. Further, we do not assess the working condition of electronics before moving them; therefore, we cannot know for sure whether or not the item was in working condition before the move.

WHAT IS COVERED

Despite the long list of exclusions and limitations, we provide coverage for items that we knowingly, without dispute, damage. Any item(s) damaged during the move must be documented, photographed, and then reported to the office within 24 hours of your help. Any item(s) not reported as described will not be covered.

HOW TO MAKE A CLAIM

Any covered damage that occurs while the movers are on-site must be reported to the Office of College Movers, LLC within 24 hours of your move, or We will not cover it. 

Ensure that the broken or damaged item(s) is documented, photographed, and reported to the Office within 24 hours.

 

Email your photos and description of the damage to the Office at collegemoversofficial@gmail.com. 

COMPENSATION

You will be compensated through Release Valuation. A Payment will be made to you based on the weight of the item, its condition, and depreciation, up to $0.60 per pound per item. It is important to remember that the Released Valuation is basic coverage and will not cover the full replacement value of your damaged item(s). 


Thank you for choosing to support your local college students! See you soon!