Terms & Conditions

Understanding the exclusions list will help you better prepare for your move. In addition to the list, we have provided additional information for each item to help you understand why the items are excluded.

HOUSEHOLD PROPERTIES SUCH AS WOOD FLOORS, CARPET, WALLS, DOORS, AND SIMILAR

The customer is required to prepare and prep these items against damage.

ANY ITEM NOT INSPECTED BEFORE WE DEPART YOUR LOCATION

Because we do not transport any items, we cannot be liable for any damages once the shipment leaves our possession. You should inspect all items before the departure of our moving labor crews.

ANY ITEMS PACKED BY THE CUSTOMER

Items packed by owner “(PBO)” are not covered because we cannot be sure if you packed the box, crate, or bin correctly. Furthermore, many boxes are used several times, and their structure may not be adequate to prevent damage.

PARTICLE BOARD FURNITURE

Generally cheaper items, particleboard is prone to damage when moved. Think “Ikea” style furniture. These items are not covered because of the poor quality of the material and the likelihood that harm will occur even when adequately handled.

ANY DAMAGE TO FURNITURE WHEN PROPER PADDING/BLANKETS WERE NOT PROVIDED

As explained above, hiring professional movers is only half the battle. Furniture pads are essential in ensuring your items are packed safely for transport. If you fail to provide furniture pads, some of your belongings will likely be damaged during the move. If the customer does not provide an adequate amount of pads during the load, we will not be responsible for any damage, even while on-site.

SPECIAL CARE ITEMS OR HIGH-VALUE ITEMS WITHOUT PROPER PACKAGING AND PREPARATION

The best example of these items is flat-screen TVs. Traditional moving companies will require you to crate these items before shipment to remove their liability. We will move these items without packaging or crating at the customer’s request; however, we will not insure them unless they are packed and crated appropriately.

POOL TABLES, PIANOS, AND HIGH-VALUE ITEMS

While we move many types of heavy items, that does not mean we specialize in them. For these items, you should hire a company that specializes in the article, such as piano movers, pool table movers, gun-safe movers, etc. A specialty company will have the appropriate training and equipment for these items.

VEHICLES, MOTORCYCLES, RIDING LAWNMOWERS, AND SIMILAR

These are not standard household items, and it is the customer’s responsibility to load and secure small motor vehicles.

ITEMS THE CUSTOMER HELPS WITH

Our movers will provide as much or as little help as you need. If the customer wishes to assist in moving any item, they may. However, if that item is damaged while being moved, it would be exempt from coverage.

ITEMS THAT WE ASSEMBLE OR DISASSEMBLE

Movers that provide assembly services do so for items considered common and necessary throughout a typical move and do not require advanced knowledge or special tools. While most items will be taken apart or put back together without issues, we cannot assume responsibility for a service we provide as a courtesy.

ELECTRONICS SUCH AS GAMING CONSOLES, COMPUTERS, STEREOS, TABLETS, ETC

Most of these items will typically be packed by the customer, which is excluded from coverage. Further, we do not assess the working condition of electronics before moving them; therefore, we cannot know whether the item was in working condition before the move.